Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with how we've ranked a site? This page explains what we can help with, what we can't, and the best way to reach the right people either way.

What We Can Help With

Crypto Casinos is an independent research and comparison site covering crypto casinos available to US players. We don't operate any casino, hold player funds, or process deposits and withdrawals — so our team is best placed to help with things like:

• Corrections or updates to information on a review — bonus terms, coin support, licensing details, or anything that's changed since we last checked
• Questions about how we rank and compare casinos, including why a site sits where it does
• Feedback on the site itself, missing information, or a casino you think deserves a look
• General questions about how crypto casino bonuses, wagering requirements, or no-KYC play typically work
• Requests relating to our Terms and Conditions or how we operate as a publisher

What We Can't Help With

Because we're a review and comparison platform rather than an operator, there are some things we genuinely have no visibility into or control over. If your question falls into one of these categories, you'll need to go directly to the casino in question rather than to us:

• Account access, login problems, or password resets on a casino site
• Deposits, withdrawals, delayed payouts, or transaction disputes
• Verification (KYC) requests from a casino, or questions about why a site is asking for ID
• Bonus crediting issues, wagering progress, or a promotion that didn't apply as expected
• Closing an account or requesting self-exclusion — this has to be done with the operator directly

For any of the above, check the "Contact" or "Support" section on the casino's own website, or the confirmation email you received when you signed up. Their support team is the only one with access to your account and transaction history.

Before You Reach Out — A Few Things Worth Knowing

A lot of the questions we get are already answered elsewhere on the site, so it's worth a quick check first:

• How we score casinos: Our ratings are based on factors like coin support, game variety, payout speed, licensing, and how genuinely no-KYC a site is. Commission from an operator never affects where it lands in our rankings.
• Legal status: Crypto casinos serving US players are almost always licensed offshore — typically in Curaçao or Anjouan — rather than by any US state or federal regulator. This puts them in a legal grey area for US players, not a clearly regulated one. Availability and restrictions vary by state, and it's on each reader to check their own state's laws before playing anywhere.
• Responsible gambling: If you're contacting us because gambling has started to feel like a problem rather than entertainment, please don't wait on a reply from us. The National Problem Gambling Helpline — 1-800-GAMBLER — is available directly, and our Responsible Gambling page has further tools and information. Offshore sites don't always offer the same self-exclusion or player-protection tools as state-regulated operators, so it's worth knowing what's actually on offer before you rely on it.
• Who we are: More on how we research and why we cover the operators we do is on our About Us page.

How We Handle Corrections and Feedback

We rely on readers to help keep our reviews accurate — bonus terms, coin support, and licensing details can and do change. If you've noticed something on the site that looks outdated or incorrect, tell us specifically which casino, which detail, and where you saw it. That's the fastest way for us to check it against the operator's current terms and update the page if needed.

We don't publish or invent testimonials, and we don't accept payment in exchange for changing a rating. Where we earn a commission through an operator link, that's disclosed on the relevant pages — it has no bearing on how a casino is scored or ranked.

A Reminder Before You Play Anywhere

Everything on this site is intended for adults only, and every casino we cover sets its own minimum age — 18 or 21 depending on the operator and applicable state rules. Gambling involves real risk of loss, and playing with cryptocurrency adds price volatility on top of that: the value of your deposit or winnings can move while you're playing, independent of anything happening at the table. None of this should be treated as a way to make money, cover expenses, or solve financial pressure. If tax questions come up around winnings or crypto gains, a qualified tax professional is the right person to ask — not a comparison site.

If you're weighing up where to play, our current rankings are a reasonable starting point, and any questions about the reasoning behind them are exactly the kind of thing we're glad to hear from readers.